General Information
01
What is the 1st Phorm Performance platform?
The 1st Phorm Performance platform is a tool for fitness trainers to manage
clients, track progress, and deliver personalized coaching through mobile and web apps. It helps
trainers optimize workouts and support client fitness goals.
02
Who can use the app?
The 1st Phorm Performance is designed for fitness trainers and their
clients. Trainers use it to manage client programs, while clients use it to track their
workouts, nutrition,
and progress towards goals. It’s suitable for individual trainers, teams, and performance
coaches.
03
How does 1st Phorm Performance benefit Trainers and
Clients?
1st Phorm Performance benefits trainers by providing a single platform to manage
client
programs, track nutrition, monitor progress, and streamline communication. For clients, it
offers personalized
workout plans, progress tracking, and a clear path to achieving their fitness goals, all within
one platform.
04
Is it available on both web and mobile?
1st Phorm Performance platform is a browser-based application. It is best
experienced in a browser with a wide screen display.
Account Setup
01
How do I get access to 1st Phorm Performance?
At the moment, 1st Phorm Performance is currently in Closed Beta Testing and is
available by invitation only.
02
How does a Client create an account?
Clients can only create an account by accepting an invitation from their trainer. Once invited,
they can register through the 1st Phorm app to access their personalized training program and
track their progress.
03
Can I link my account to other fitness apps or devices?
The 1st Phorm Performance platform exclusively integrates with the 1st
Phorm App, which automatically syncs your steps, workouts, and nutrition data.
04
How do I reset my password?
Follow the reset password process on the 1st Phorm app.
Using the App
01
How do I invite Clients to my training program?
To invite Clients, go to the My Clients page, enter their name and
email address, and then click "Add Client". That will send the Client an email with a link to
approve or deny. Once they accept, they’re automatically added to your
list of Clients.
02
Can I add assistant trainers to my team?
No, adding assistant trainers is not supported at this time.
03
What features are available for clients in the app?
Clients can access the entire feature set of the 1st Phorm App. Additionally,
they will have access to custom workout plans and other 1st Phorm Performance specific features.
04
How do challenges work, and how do I enter one?
To join a challenge, select it within the app, confirm your participation, and
follow the on-screen instructions to add your first progress photos of the challenge.
Technical Support
01
What should I do if I experience a problem?
For the best user experience, we recommend using Google Chrome. If you
encounter
issues in Chrome, simply reload the page and try again. If the issue keeps re-occurring, please
report it directly
to our Customer Service.
02
How do I contact support if I have an issue?
To contact Customer Support, please click this link and fill
out the form.
03
Can I use the app offline?
Offline use is not currently supported.